Privacy Policy

Midwest Solutions Inc. (“Midwest Solutions,” “MSI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request information, communicate with us, or otherwise use our website and related services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide

We may collect information that you voluntarily provide through website forms, appointment requests, consultation requests, surveys, applications, uploads, email, telephone calls, text messages, or other communications. This information may include:

* First and last name
* Email address
* Telephone number
* Home, mailing, service, or installation address
* Utility provider and electricity-usage information
* Utility bills or other documents you choose to upload
* Property and homeownership information
* Preferred appointment dates and communication methods
* Information about your interest in solar, energy, roofing, electrical, financing, or related services
* Communications, questions, and other information you submit
* Any other information reasonably necessary to respond to your request or provide the requested service

Please do not submit sensitive personal information through a general website form unless we specifically request it and provide an appropriate method for doing so.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect certain technical and usage information, including:

* Internet Protocol address
* Browser and device type
* Operating system
* Referring and exit pages
* Pages viewed and links selected
* Date and time of visits
* Approximate geographic location
* Cookie, pixel, device, or advertising identifiers
* Information about how you interact with the website

We may collect this information through cookies, pixels, tags, analytics technologies, advertising tools, and similar technologies.

2. How We Use Information

We may use the information we collect to:

* Respond to requests, questions, or inquiries
* Schedule and conduct solar or energy consultations
* Prepare or provide a utility-bill analysis, proposal, estimate, or service recommendation
* Communicate about appointments, proposals, agreements, projects, installations, inspections, service requests, and other account or transaction matters
* Provide customer service and project updates
* Send marketing or promotional communications where permitted by law
* Process forms, applications, document uploads, and electronic signatures
* Determine service availability or eligibility
* Coordinate with installers, financing providers, utility-related providers, technology providers, and other parties involved in providing requested services
* Operate, maintain, secure, and improve our website and services
* Measure website performance and understand how visitors use our website
* Detect fraud, abuse, security incidents, or other unlawful activity
* Maintain business and transaction records
* Comply with applicable laws, regulations, legal processes, and contractual obligations
* Protect the rights, property, safety, and interests of Midwest Solutions, our customers, and others

We may combine information collected through the website with information obtained through telephone calls, emails, text messages, in-person communications, service providers, or other lawful sources.

3. Calls and Text Messages

If you provide your telephone number and give the applicable consent, Midwest Solutions may contact you by telephone call or text message regarding your inquiry, appointment, products, services, project, or related offers.

Mobile phone numbers and SMS consent collected for text messaging will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Marketing calls or texts may be made using automated technology, an automatic telephone dialing system, or an artificial or prerecorded voice, where permitted by law and as disclosed when consent is obtained.

Your consent to receive marketing calls or texts is not a condition of purchasing any product or service.

Message frequency may vary. Message and data rates may apply. You may opt out of marketing text messages at any time by replying **STOP**. You may reply **HELP** for assistance or contact us using the information at the end of this policy. We may send a final message confirming your opt-out request.

An opt-out from marketing messages does not prevent us from sending non-marketing communications that are necessary to respond to your request, administer an existing transaction, provide project or service updates, protect your account, or comply with law.

4. Email Communications

We may use your email address to respond to inquiries and send information related to consultations, proposals, transactions, agreements, solar projects, installation progress, customer service, or other requested services.

Where permitted by law, we may also send promotional emails. You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us. Unsubscribing from promotional email does not prevent us from sending transactional or service-related communications.

Email transmission is not always secure. Please avoid sending sensitive personal or financial information through unencrypted email.

5. How We Disclose Information

We may disclose information in the following circumstances:

Service Providers

We may disclose information to companies that perform services on our behalf, such as website hosting, customer relationship management, form processing, analytics, advertising, communications, document storage, electronic signatures, scheduling, payment processing, cybersecurity, and technical support.

Solar and Project Participants

When necessary to respond to your request or provide services, we may disclose information to relevant solar providers, installation partners, subcontractors, equipment providers, financing providers, utility-related entities, inspectors, permitting authorities, or other project participants.

Business Transfers

We may disclose information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

* Comply with applicable law, regulation, subpoena, court order, or other legal process
* Respond to a government or regulatory request
* Enforce our agreements or policies
* Detect, investigate, or prevent fraud, security incidents, or unlawful activity
* Protect the rights, property, health, or safety of Midwest Solutions, our customers, or others

With Your Direction or Consent

We may disclose information for other purposes when you direct us to do so or provide your consent.

Midwest Solutions does not sell personal information for money. However, some uses of advertising, analytics, or tracking technologies may be treated as a “sale,” “sharing,” or targeted advertising under certain state privacy laws. Where applicable, you may have the right to opt out of those activities.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to:

* Enable essential website features
* Remember preferences
* Understand website traffic and usage
* Improve website performance
* Measure the effectiveness of advertising
* Deliver or evaluate advertising that may be relevant to visitors
* Detect security problems and prevent fraud

You can control certain cookies through your browser settings and, if available, our website cookie-preference tool. Disabling cookies may affect how some portions of the website function.

Our website may use third-party services such as website analytics, embedded content, advertising platforms, maps, scheduling tools, or form providers. These third parties may collect information according to their own privacy policies.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, accounting, regulatory, or reporting requirements.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic communication, storage system, or transmission method is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

* Request information about the personal information we maintain about you
* Request access to or a copy of your personal information
* Request correction of inaccurate personal information
* Request deletion of certain personal information
* Opt out of certain targeted advertising, sales, or sharing of personal information
* Withdraw consent where processing is based on consent
* Appeal a decision concerning a privacy request
* Receive equal service and not be unlawfully discriminated against for exercising a privacy right

To submit a privacy request, contact us using the information listed below. We may need to verify your identity before fulfilling a request. Certain information may be exempt from a request under applicable law, including information that we must retain for legal, security, transaction, warranty, or recordkeeping purposes.

You may opt out of:

* **Marketing text messages:** Reply STOP
* **Marketing emails:** Use the unsubscribe link in the email
* **Marketing telephone calls:** Tell the caller that you no longer wish to receive marketing calls or contact us directly
* **Certain cookies:** Use your browser settings or our cookie-preference tool, if available

10. Third-Party Websites and Services

Our website may contain links to websites, applications, financing platforms, utility services, or other resources operated by third parties. We are not responsible for the privacy, security, accuracy, or content of third-party services.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so that we can take appropriate action.

12. Information Collected Offline

This Privacy Policy primarily describes information collected through our website and related digital communications. We may provide additional notices when collecting information through contracts, employment processes, in-person transactions, or other offline activities.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations. When we make changes, we will revise the “Last Updated” date at the top of this page.

Material changes may be communicated through the website or by another appropriate method where required by law.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Midwest Solutions Inc.
450 E Devon Ave
Itasca, IL 60143

support@midwestsolutions.com

(888) 751-4511

 

 

 

Midwest Solutions Inc | 2026-2027